Refund policy
Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. This Return Policy explains the terms and conditions for returns and refunds. Please read this policy carefully before making a purchase. By making a purchase, you agree to the terms outlined below.
Returns Eligibility:
a. We only accept returns for damaged or mislabeled products, not for buyer's remorse or change of mind
b. To be eligible for a return, you must notify us within 30 days of receiving the product and provide proof of purchase, such as an order number or receipt.
c. The product must be unused, in its original packaging, and in the same condition as when you received it.
Return Process:
a. To initiate a return, please contact our customer service team in the contact form or chat to request a return authorization.
b. Our customer service team will provide you with instructions on how to return the product.
c. Please securely package the product to prevent damage during return shipping.
Refunds:
a. Once we receive and inspect the returned product, we will notify you of the status of your refund.
b. If the return is approved, we will initiate a refund to your original payment method.
c. Please note that original shipping charges, if any, are non-refundable.
d. Depending on your payment method and financial institution, it may take up to 30 days for the refund to be processed and reflected in your account.
Damaged or Mislabeled Products:
a. If you receive a damaged product or a product that is different from the one you ordered (mislabeled), please contact our customer service team immediately.
b. We may request photos or other evidence to assess the damage or mislabeling.
c. If the damage or mislabeling is confirmed, we will provide instructions on returning the product, and we will cover the return shipping costs.
d. You will have the option to receive a replacement product (if available) or a full refund, including the original shipping charges, if any.
Exchanges:
a. We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired product.
Non-Returnable Items:
a. For hygiene and safety reasons, certain products are non-returnable. These may include, but are not limited to, personal care items, intimate apparel, and perishable goods.
Limited Warranty:
a. Our products may be subject to a limited warranty, which will be specified in the product documentation or packaging. Please refer to the warranty information provided with the product for details on coverage, duration, and any applicable terms or conditions.
Modifications to the Return Policy:
a. We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. b. It is your responsibility to review this Return Policy periodically for any updates or changes.
If you have any questions or need further assistance regarding our return policy, please contact our customer service team in the contact form or chat.